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Shipping & Exchange Policy
Effective Date: 1st March 2025
As FiadoLabs is a service-based IT company, we do not offer physical product shipping. However, the following policy applies to the delivery of digital services and software solutions.
1. Service Delivery
- All software solutions, consulting services, and digital products are delivered electronically.
- Clients will receive access to digital products via email, download links, or our platform.
- Delivery timelines for projects and services will be communicated during the project agreement phase.
2. Exchange Policy
- Since our services are digital, exchanges do not apply.
- If a client experiences issues with the delivered service, they may request modifications or support.
- In case of any service discrepancies, clients should contact our support team within 90 days of delivery.
3. Failed or Delayed Delivery
- If a client does not receive their digital service within the agreed timeframe, they must notify us immediately.
- FiadoLabs is not responsible for delays caused by incorrect client information or technical issues beyond our control.
- For any concerns related to service delivery, please contact us at [email protected].