Cancellation and Refund

Effective Date: 1st March 2025

At FiadoLabs, we strive to provide high-quality IT services and solutions. However, we understand that there may be situations where you need to cancel a service or request a refund. Please read our policy carefully.

1. Service Cancellation

• Clients may request cancellation of services by contacting us via email at [email protected].
• Cancellation requests must be made at least 15 days before the next billing cycle to avoid additional charges.
• Certain services may be subject to a minimum contract period, and early termination fees may apply.

2. Refund Eligibility

• Refunds are only applicable for services that qualify under our refund policy.
• No refunds will be issued for completed projects or services already delivered.
• If a service has been partially completed, a prorated refund may be issued at the discretion of FiadoLabs.
• Refunds will not be granted for delays caused by the client’s failure to provide necessary information or approvals.

3. Refund Process

• Approved refunds will be processed within 15 business days.
• Refunds will be credited through the original payment method.
• Clients will receive a confirmation email once the refund has been issued.

4. Non-Refundable Services

• Customized software development and consultation fees are non-refundable.
• Any third-party service fees paid on behalf of the client are non-refundable.
• For any queries regarding cancellations and refunds, contact us at [email protected].